Escalation Resolution Manager
Req#:
27497879 Title:
Escalation Resolution Manager Client:
Adobe Inc.
Duration- 6 months Location:
3900 Adobe Way,Lehi, UT Open to candidates in Denver, CO or Lehi,UT location Pay Rate range - $32.
00-$ 36.
00 Duties:
The Escalation Resolution Manager (ERM) plays a key role in proactively ensuring the deescalation and ongoing satisfaction of Adobe's enterprise customers by leading the most critical customer engagements.
The primary focus is the implementation and ongoing execution of the Global Customer Escalation Resolution Program along with tactical issues that may arise through the existing framework.
Skills:
Strong team and Emotional Intelligence skills We influence various teammates including, Sales and Systems Engineers, Business Partners, and CSO Operations, Professional Services, BU/Engineering, and Sales Support.
Command authority to set action plans that meet customer needs.
Creative problem-solving skills You will need the ability to acquire a holistic vision of a customer situation, to understand the impact of technical changes and to articulate high-level technical solutions to address business problems Operate without direct supervisory over-site An Adobe Escalation Resolution Manager is the driver of customer deescalation.
As part of a globally distributed team, you are able to self manage your time, make decisions with minimal input from your manager, goal set and track progress, and effectively deal with ambiguous situations.
Leadership skills Drive a cross-functional escalation team across diverse and disparate locations that are outside your direct chain of command where each teammate can have a different agenda.
Executive presence The prospective ERM will have the ability to partner with, and effectively influence, client managers, directors, VPs, CMOs, and CXOs, both internally and customer facing interactions.
Keywords:
Education:
5 years of validated experience leading projects in a consulting and/or technology professional services organization or similar experience with escalation management.
Skills and
Experience:
Required Skills:
CMOS SALES SUPPORT ARTICULATE OPERATIONS PROBLEM-SOLVING Additional Skills:
LEADERSHIP SKILLS Recommended Skills Adobe Consulting Creative Problem Solving Customer Demand Planning Engineering Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
27497879 Title:
Escalation Resolution Manager Client:
Adobe Inc.
Duration- 6 months Location:
3900 Adobe Way,Lehi, UT Open to candidates in Denver, CO or Lehi,UT location Pay Rate range - $32.
00-$ 36.
00 Duties:
The Escalation Resolution Manager (ERM) plays a key role in proactively ensuring the deescalation and ongoing satisfaction of Adobe's enterprise customers by leading the most critical customer engagements.
The primary focus is the implementation and ongoing execution of the Global Customer Escalation Resolution Program along with tactical issues that may arise through the existing framework.
Skills:
Strong team and Emotional Intelligence skills We influence various teammates including, Sales and Systems Engineers, Business Partners, and CSO Operations, Professional Services, BU/Engineering, and Sales Support.
Command authority to set action plans that meet customer needs.
Creative problem-solving skills You will need the ability to acquire a holistic vision of a customer situation, to understand the impact of technical changes and to articulate high-level technical solutions to address business problems Operate without direct supervisory over-site An Adobe Escalation Resolution Manager is the driver of customer deescalation.
As part of a globally distributed team, you are able to self manage your time, make decisions with minimal input from your manager, goal set and track progress, and effectively deal with ambiguous situations.
Leadership skills Drive a cross-functional escalation team across diverse and disparate locations that are outside your direct chain of command where each teammate can have a different agenda.
Executive presence The prospective ERM will have the ability to partner with, and effectively influence, client managers, directors, VPs, CMOs, and CXOs, both internally and customer facing interactions.
Keywords:
Education:
5 years of validated experience leading projects in a consulting and/or technology professional services organization or similar experience with escalation management.
Skills and
Experience:
Required Skills:
CMOS SALES SUPPORT ARTICULATE OPERATIONS PROBLEM-SOLVING Additional Skills:
LEADERSHIP SKILLS Recommended Skills Adobe Consulting Creative Problem Solving Customer Demand Planning Engineering Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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