Customer Support Representative
Lehi, UT Lehi, UT Full-time Full-time $17.
35 - $18.
50 an hour $17.
35 - $18.
50 an hour 16 hours ago 16 hours ago 16 hours ago Collective Health is expanding its Member Services team in Utah! At Collective Health, we believe health benefits should be simple, accessible, and technology-driven.
But moreover, we believe healthcare should be grounded by the people that it serves.
As Collective Health grows so does our team of passionate Customer Support Representatives (aka Member Advocates) to question the industry's status quo.
As experts in health benefits and customer service, Customer Support Representatives (aka Member Advocates) truly serve as advocates for our members navigating the complex system.
Member Advocates are driven by thoughtful perseverance to find solutions to complex issues in the health benefits industry which elevates our customer service to the next level.
We put the care back in healthcare by finding the answers to problems that no one has dared to solve.
Our Member Advocate team triages all Member inquiries with the same fabulous and concierge service that is distinctive to the Collective Health customer support team.
As a Customer Support Representative (Member Advocate), you will immerse yourself in a rapidly-evolving healthcare industry, while mastering skills in operational efficiency and external professionalism.
This role includes 4 weeks of classroom training to prepare you for success.
We are excited to have in office and Hybrid opportunities.
Hybrid will consist of working from home 2 days a week and 3 in office in our Lehi, UT location.
What you'll do:
Be on the frontlines of addressing and resolving a variety of member inquiries to help people understand, navigate, and pay for healthcare Connect with members via phone, email and chat Solve daunting member problems with research, intellect, grit, and most meaningfully, empathy Collaborate across the Member Services department to find strategic solutions to member issues Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team Your skills include:
Want to simplify healthcare because you believe people deserve better You want to work in a fast-paced high volume environment to deliver personalized and eloquent member service Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries Maintain composure and compassion when balancing a high volume of tasks You are comfortable navigating multiple computer applications with dexterity Nice to have:
Bilingual (English/Spanish) is a plus Prior customer service or healthcare experience is a plus Bachelor's or Associate's degree (please include GPA on resume) is a plus! Job Type:
Full-time Pay:
$17.
35 - $18.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Work from home Experience level:
No experience needed Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
Hybrid remote in Lehi, UT 84043.
Estimated Salary: $20 to $28 per hour based on qualifications.
35 - $18.
50 an hour $17.
35 - $18.
50 an hour 16 hours ago 16 hours ago 16 hours ago Collective Health is expanding its Member Services team in Utah! At Collective Health, we believe health benefits should be simple, accessible, and technology-driven.
But moreover, we believe healthcare should be grounded by the people that it serves.
As Collective Health grows so does our team of passionate Customer Support Representatives (aka Member Advocates) to question the industry's status quo.
As experts in health benefits and customer service, Customer Support Representatives (aka Member Advocates) truly serve as advocates for our members navigating the complex system.
Member Advocates are driven by thoughtful perseverance to find solutions to complex issues in the health benefits industry which elevates our customer service to the next level.
We put the care back in healthcare by finding the answers to problems that no one has dared to solve.
Our Member Advocate team triages all Member inquiries with the same fabulous and concierge service that is distinctive to the Collective Health customer support team.
As a Customer Support Representative (Member Advocate), you will immerse yourself in a rapidly-evolving healthcare industry, while mastering skills in operational efficiency and external professionalism.
This role includes 4 weeks of classroom training to prepare you for success.
We are excited to have in office and Hybrid opportunities.
Hybrid will consist of working from home 2 days a week and 3 in office in our Lehi, UT location.
What you'll do:
Be on the frontlines of addressing and resolving a variety of member inquiries to help people understand, navigate, and pay for healthcare Connect with members via phone, email and chat Solve daunting member problems with research, intellect, grit, and most meaningfully, empathy Collaborate across the Member Services department to find strategic solutions to member issues Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team Your skills include:
Want to simplify healthcare because you believe people deserve better You want to work in a fast-paced high volume environment to deliver personalized and eloquent member service Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries Maintain composure and compassion when balancing a high volume of tasks You are comfortable navigating multiple computer applications with dexterity Nice to have:
Bilingual (English/Spanish) is a plus Prior customer service or healthcare experience is a plus Bachelor's or Associate's degree (please include GPA on resume) is a plus! Job Type:
Full-time Pay:
$17.
35 - $18.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Work from home Experience level:
No experience needed Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
Hybrid remote in Lehi, UT 84043.
Estimated Salary: $20 to $28 per hour based on qualifications.
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