Customer Care Representative I
Lehi, UT Lehi, UT Full-time Full-time $17.
00 - $19.
50 an hour $17.
00 - $19.
50 an hour 14 hours ago 14 hours ago 14 hours ago Overview The Customer Care Representative position provides professional, quality, and best in class service for existing and prospective customers by using a consultative approach that reflects the culture and philosophies of Sunrun.
This position involves activities including but not limited to inbound and outbound phone calls, email, live chat, letter, fax, data entry, and social media.
This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.
This will be a remote position that starts with 6 weeks of paid, virtual training and nesting, and we are considering applicants from the following locations:
Colorado, Utah, Nevada, New Mexico, Texas, Florida and New Hampshire.
Responsibilities Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM and other technology as needed Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment.
Provides back up support to other teams as needed Takes the initiative to obtain and consistently upgrade product knowledge Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature Report any training needs or system error/discrepancies to supervisor Complete other tasks as deemed appropriate by supervisor Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position Qualifications High school diploma or equivalent Minimum of 2-5 years of customer service experience Excellent interpersonal, verbal, and written communication skills Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis Strong retention skills with the ability to follow a process flow and/or script as needed Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision Strong organization and time management skills Strong attention to detail and accuracy Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance to Sunrun's policies and regulatory requirements Embraces change and is flexible to the needs of the business and team Proven ability to meet deadlines and key metrics, work independently, as a team player, and drives results in a fast paced, team based environment Proven track record of reliability and a strong work ethic is a must Physical Demands While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear The employee must occasionally lift and/or move up to 25 pounds Job Type:
Full-time Pay:
$17.
00 - $19.
50 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Ability to commute/relocate:
Lehi, UT:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $19.
50 an hour $17.
00 - $19.
50 an hour 14 hours ago 14 hours ago 14 hours ago Overview The Customer Care Representative position provides professional, quality, and best in class service for existing and prospective customers by using a consultative approach that reflects the culture and philosophies of Sunrun.
This position involves activities including but not limited to inbound and outbound phone calls, email, live chat, letter, fax, data entry, and social media.
This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.
This will be a remote position that starts with 6 weeks of paid, virtual training and nesting, and we are considering applicants from the following locations:
Colorado, Utah, Nevada, New Mexico, Texas, Florida and New Hampshire.
Responsibilities Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM and other technology as needed Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment.
Provides back up support to other teams as needed Takes the initiative to obtain and consistently upgrade product knowledge Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature Report any training needs or system error/discrepancies to supervisor Complete other tasks as deemed appropriate by supervisor Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position Qualifications High school diploma or equivalent Minimum of 2-5 years of customer service experience Excellent interpersonal, verbal, and written communication skills Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis Strong retention skills with the ability to follow a process flow and/or script as needed Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision Strong organization and time management skills Strong attention to detail and accuracy Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance to Sunrun's policies and regulatory requirements Embraces change and is flexible to the needs of the business and team Proven ability to meet deadlines and key metrics, work independently, as a team player, and drives results in a fast paced, team based environment Proven track record of reliability and a strong work ethic is a must Physical Demands While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear The employee must occasionally lift and/or move up to 25 pounds Job Type:
Full-time Pay:
$17.
00 - $19.
50 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Ability to commute/relocate:
Lehi, UT:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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