Customer Support Representative - Remote (UT Only)
Gabb, Inc.
Gabb, Inc.
Lehi, UT Lehi, UT Full-time Full-time $16 an hour $16 an hour 10 days ago 10 days ago 10 days ago All About Gabb Gabb Wireless is a fast-growing and industry-leading technology company located within the Silicon Slopes in Lehi, Utah.
We started in 2018 with the mission to provide a safe tech option for families within this digital age.
Here at Gabb, our mission is threefold:
protect kids, connect families, and encourage life beyond the screen.
We have created safe tech products and a cellular network all designed for children.
Our products include phones, a new watch, and more products in the works.
We are a mission-driven company with a passion for people and culture.
We believe in the importance of having a work-life balance and working hard and playing hard.
Come join the mission! Hiring for September 25th start date What You'll Do Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers.
We are hiring full-time Customer Support Representatives to join our team.
We are looking to provide authentic support experiences for our customers.
One that is quick, helpful, and personable - we understand that our customers are real people, just like us.
In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more! Answer incoming calls and provide high-quality support to our customers Take ownership of customer issues and follow problems through to resolution Work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment Continually learn about our products and services to enhance your knowledge to better support our customers Learn from others and develop yourself as a customer support representative for Gabb Please note, this will be a fully-remote training program.
However, you must have 100% attendance with minimal distractions during the training schedule (Monday - Friday 9am-5pm).
You must also be located in Utah and able to come to our Lehi office to pick up all tech equipment the week before your start date.
Your Experience & Skills Excels at Multitasking (ability to move between programs while holding a seamless conversation with the customer) Quick learner - the ability to learn Gabb's knowledge and implement at the end of training with the additional support of the Supervisor Engaging and creating connections with customers through chat Strong sense of urgency by providing prompt responses to customer inquiries Conversation control - Ability to control the conversation to direct the customer efficiently to the proper resolution of their issue Providing essential feedback regarding escalation trends, opportunities, challenges, productivity, and process improvement What You'll Need 1
years of experience in a customer support role, preferably for a technology product or service Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts) Exceptional communication skills and the ability to react quickly when speaking with customers Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately Enthusiastic and can-do attitude that radiates positivity and dedication to each customer Experience with technological software and CRMs preferred Why You'll Love Gabb Hourly rate:
$16 per hour Quarterly performance-based bonus potential Workplace flexibility:
Choose if you want to work between our Lehi Office, or from home after graduating from training Company provided laptop and equipment Eligible for medical, dental, and vision insurance benefits Generous Paid Time Off and Unpaid Time Off Hiring for September 25th start date .
Estimated Salary: $20 to $28 per hour based on qualifications.
Gabb, Inc.
Lehi, UT Lehi, UT Full-time Full-time $16 an hour $16 an hour 10 days ago 10 days ago 10 days ago All About Gabb Gabb Wireless is a fast-growing and industry-leading technology company located within the Silicon Slopes in Lehi, Utah.
We started in 2018 with the mission to provide a safe tech option for families within this digital age.
Here at Gabb, our mission is threefold:
protect kids, connect families, and encourage life beyond the screen.
We have created safe tech products and a cellular network all designed for children.
Our products include phones, a new watch, and more products in the works.
We are a mission-driven company with a passion for people and culture.
We believe in the importance of having a work-life balance and working hard and playing hard.
Come join the mission! Hiring for September 25th start date What You'll Do Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers.
We are hiring full-time Customer Support Representatives to join our team.
We are looking to provide authentic support experiences for our customers.
One that is quick, helpful, and personable - we understand that our customers are real people, just like us.
In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more! Answer incoming calls and provide high-quality support to our customers Take ownership of customer issues and follow problems through to resolution Work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment Continually learn about our products and services to enhance your knowledge to better support our customers Learn from others and develop yourself as a customer support representative for Gabb Please note, this will be a fully-remote training program.
However, you must have 100% attendance with minimal distractions during the training schedule (Monday - Friday 9am-5pm).
You must also be located in Utah and able to come to our Lehi office to pick up all tech equipment the week before your start date.
Your Experience & Skills Excels at Multitasking (ability to move between programs while holding a seamless conversation with the customer) Quick learner - the ability to learn Gabb's knowledge and implement at the end of training with the additional support of the Supervisor Engaging and creating connections with customers through chat Strong sense of urgency by providing prompt responses to customer inquiries Conversation control - Ability to control the conversation to direct the customer efficiently to the proper resolution of their issue Providing essential feedback regarding escalation trends, opportunities, challenges, productivity, and process improvement What You'll Need 1
years of experience in a customer support role, preferably for a technology product or service Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts) Exceptional communication skills and the ability to react quickly when speaking with customers Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately Enthusiastic and can-do attitude that radiates positivity and dedication to each customer Experience with technological software and CRMs preferred Why You'll Love Gabb Hourly rate:
$16 per hour Quarterly performance-based bonus potential Workplace flexibility:
Choose if you want to work between our Lehi Office, or from home after graduating from training Company provided laptop and equipment Eligible for medical, dental, and vision insurance benefits Generous Paid Time Off and Unpaid Time Off Hiring for September 25th start date .
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
