Client Success Representative

The Client Success Representative at Solutionreach is not your typical person in customer support. Our Reps act as an extension to our customer's practices. They are innovative, enthusiastic, and creative problem solvers with a knack for technology. Being the recognized leader in our industry, this position will contribute to the growth of Solutionreach by interacting with medical and healthcare professionals, staff and administrators to train them on our technologies. Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company. This position may require travel.
You will, among other things...:
--Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their individual needs.
--Effectively train new and current clients in the use and implementation of new and existing services.
--Assist in the design of our clients' marketing strategies, electronic newsletters, and social media initiatives.
--Recommend additional features and services to enhance the client experience.
--Work equally well in self-managed and team-based projects.
--Show a strong willingness to help in any area and learn new things, even if it's outside the proverbial "box".
You must:
--Have at least 4 years of experience in a customer service role.
--Have experience working for a medical PM/EMR/EHR software company; or have medical office experience working with PM/EMR/EHR software on a day-to-day basis; or have other related medical software and/or technology experience.
--Demonstrate strong written and verbal communication skills.
--Demonstrate a knowledge and understanding of ambulatory care industry terminology and vocabulary.
--Be tech savvy with an understanding of how medical practice needs can be better supported through technology.
--Love working with people (especially your co-workers).
--Have experience using social media outlets (Facebook, Twitter, YouTube, LinkedIn, etc.), Photoshop, and internet research sites; if you know Sugar CRM that's fantastic... but not required.
--Have an awesome sense of humor.
--Mad ping-pong and foosball skills are a plus, to help us bring down the Sales and Engineering teams in a competition.
A typical day might include:
--Speaking with someone on the east coast for one training, then the west coast for another.
--Utilizing your awesome design skills creating electronic newsletters for your accounts.
--Helping a customer upload an SR Video to YouTube or link SR to their Facebook page.
--Several trips to the soda machine - we have an unlimited supply... for the most part.
--Bagels, if it's Tuesday.
Additional awesome things our Solutionaries get just for working here:
--15 days PTO accrues their first year, in addition to 10 paid Company Holidays.
--Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda.
--An on-site fitness facility to combat all the food we bring in.
--401K matching -- 50% of the first 6% that our Solutionaries contribute.
--Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.
--Yearly Day of Service -- we take a random day off during the week, to volunteer in our community as a Company.
--...among other stuff. Apply today to find out!
Think you'd be an awesome addition to our team? Go to www.solutionreach.com/company/careers or follow the link below!

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