Technical Success Representative

The Technical Success Representative contributes to the success of the Client Success department by establishing rapport with customers who are experiencing technically challenging issues, trouble-shooting potential problems, and rectifying existing problems while utilizing excellent, in-depth knowledge of company products. Additionally, this position is cross-trained to assist a larger team with all customer-facing service needs. This position will be located in our Lehi, Utah office and will report to the Director of Client Success.
You will, among other things:
--Support with the installation of Solutionreach sync software on customer desktops via remote access.
--Troubleshoot potential problems to determine causes and needed repairs.
--Rectify existing problems in a timely manner.
--Perform other duties as assigned.
You must:
--Have 3+ years experience in customer service with a proven track record of success in a technical support role.
--Be proficient in using Windows OS and utilities, knowledge of Mac OS a plus.
--Have expertise of Networking and user rights.
--Be familiar with one or more database platforms.
--Have software programming knowledge a plus.
--Have the ability to trouble-shoot, test, report, document, install, and train on software.
--Be detail-oriented, professional, self-starter, organized and able to manage simultaneous tasks and competing priorities.
--Have experience working for a medical PM/EMR/EHR software company a plus; or have medical office experience working with PM/EMR/EHR software on a day-to-day basis; or have other related medical software and/or technology experience.
--Be a creative, innovative thinker with a proven track record of turning insight into action.
--Have exceptional written and verbal communication skills.
--Have the ability to work equally well on self-managed and team-based projects.
--Place high value on customer service, working with both internal and external customers.
--Have excellent problem solving ability and interpersonal savvy.
--Have a strong willingness to help in any area and learn new things, even if it's outside the proverbial "box".
--Be adaptable, responsible, and dependable.
A typical day might also include:
--Team lunches, or lunch to celebrate birthdays... or just because we feel like it.
--A few trips to the soda machine. We have an unlimited supply... for the most part.
--Showing off your mad ping-pong or foosball skills in a game against our current champs.
Additional awesome things our Solutionaries get just for working here:
--15 days PTO accrues their first year, in addition to 10 paid Company Holidays.
--Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda.
--An on-site fitness facility to combat all the food we bring in.
--401K matching -- 50% of the first 6% that our Solutionaries contribute.
--Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.
--Yearly Day of Service -- we take a random day off during the week, to volunteer in our community as a Company.
--...among other stuff. Apply today to find out!
Think you'd make an awesome addition to our team? Visit www.solutionreach.com/company/careers or follow the link below!

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