Bilingual Customer Care Representative

Offer support and services to Young Living's members in all markets through various media outlets such as phone, e-mail, fax, mail, and face to face
Act as the liaison between Young Living and its members
Interact with members and fulfill their needs in a timely and professional manner
Create and process orders while selling additional Young Living products and services
Talk with existing customers by phone or in person while recommending additional Young Living products and services for purchase
Generate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clientele
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Follow up with problems, questions, and concerns and get back with the member inquiring
Talk with customers by phone or in person and receive orders for products and services
Understand and demonstrate proper phone etiquette and grammar
Constantly communicate with your team leader and manager, including reporting issues on behalf of members
Sell, recommend, and promote products and services based on a logical relationship with the customer's needs and interests
Effectively communicate information during the initial call to minimize the need for future contact and escalation
Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns; troubleshoot service problems
Handle a high volume of calls covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution
Effectively meet or exceed all performance expectations, including product promoting, call handling metrics, and quality standards
Relate with customers by effectively building rapport in a personal and professional manner
Practice continuous quality control in the processing and fulfillment of all customer orders to prevent any problems during order fulfillment
Effectively summarize in account notes every interaction to prevent repeat calls or cancellations
Contact: Danielle Curtis
Email: resumes@youngliving.com
Please send resume to resumes@youngliving.com

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