Retention Specialist
Job Description
team. As a Retention Specialist, you will be responsible for the processes that keep our users on our product. You will reduce attrition rates, handle escalated problems, and provide retention requests by our partners and merchants for downgrades.
Qualifications
Previous Retention or Customer Service experience
Ability to problem solve
Good verbal communication skills
Professional phone etiquette
Sales experience is a plus
Ability to resolve complex issuesEstimated Salary: $20 to $28 per hour based on qualifications.
team. As a Retention Specialist, you will be responsible for the processes that keep our users on our product. You will reduce attrition rates, handle escalated problems, and provide retention requests by our partners and merchants for downgrades.
Qualifications
Previous Retention or Customer Service experience
Ability to problem solve
Good verbal communication skills
Professional phone etiquette
Sales experience is a plus
Ability to resolve complex issuesEstimated Salary: $20 to $28 per hour based on qualifications.
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