IT Technician
You will have the opportunity to apply your technical knowledge to assist internal users with computer problems.
Coordinate investigations to resolve information system issues.
Conducts research to understand explain and resolve technology issues.
Communicate updates to users that have been or may be affected by a problem.
Follow up with users after problems have been resolved.
Utilizes help desk tracking software to present recommendations and improvements for user systems.
Initiates onboarding procedures for new users into the system.
Ensures response times are quick and effective to appropriately resolve requests.
Coordinates referrals to technical professional or service personnel depending on the repair training service or software issue.
Basic computer hardware knowledge with the Ability to troubleshoot software issues with Microsoft client operating systems.
Ability to troubleshoot laptop and desktop hardware issues.
Experience with Microsoft Active Directory and Azure Active Directory user accounts and management is preferred.
Experience with Microsoft and email management in a corporate environment.
Distribution Lists Shared Mailboxes Mail Forwarding etc Understanding of Virtual computing and various hypervisors HyperV VMWare Excellent customer service skills and experience with ticketing systems and documenting troubleshooting and customer interactions Ability to troubleshoot common Microsoft productivity applications such as Word Excel PowerPoint One Note.
Understanding of Online productivity tools such as SharePoint Teams OneDrive.
Awareness of IT Service Management and ITIL framework.
Awareness of Information Security and common issues email phishing Threat Protection Software social engineering.
EducationCertification High School diploma A Certification or other computer related certificate or Studying computerrelated subjects in academic program Find Your Passion at Total Client Connect At Total Client Connect we strive to create a culture of dedicated and engaged team members with a strong organizational commitment.
We emphasize growth and place people in careers not jobs with opportunities to grow both personally and professionally.
Our Company Total Client Connect is a rapidly growing enterprise.
We specialize in customer service and sales.
As our company builds in infrastructure will need IT employees who are willing to grow and learn as the changes take place.
Our Benefits Medical Dental and Vision Insurance Teledoc virtual health Health advocate Paid holidays and PTO Flexibility with accountability Casual dress.
Estimated Salary: $20 to $28 per hour based on qualifications.
Coordinate investigations to resolve information system issues.
Conducts research to understand explain and resolve technology issues.
Communicate updates to users that have been or may be affected by a problem.
Follow up with users after problems have been resolved.
Utilizes help desk tracking software to present recommendations and improvements for user systems.
Initiates onboarding procedures for new users into the system.
Ensures response times are quick and effective to appropriately resolve requests.
Coordinates referrals to technical professional or service personnel depending on the repair training service or software issue.
Basic computer hardware knowledge with the Ability to troubleshoot software issues with Microsoft client operating systems.
Ability to troubleshoot laptop and desktop hardware issues.
Experience with Microsoft Active Directory and Azure Active Directory user accounts and management is preferred.
Experience with Microsoft and email management in a corporate environment.
Distribution Lists Shared Mailboxes Mail Forwarding etc Understanding of Virtual computing and various hypervisors HyperV VMWare Excellent customer service skills and experience with ticketing systems and documenting troubleshooting and customer interactions Ability to troubleshoot common Microsoft productivity applications such as Word Excel PowerPoint One Note.
Understanding of Online productivity tools such as SharePoint Teams OneDrive.
Awareness of IT Service Management and ITIL framework.
Awareness of Information Security and common issues email phishing Threat Protection Software social engineering.
EducationCertification High School diploma A Certification or other computer related certificate or Studying computerrelated subjects in academic program Find Your Passion at Total Client Connect At Total Client Connect we strive to create a culture of dedicated and engaged team members with a strong organizational commitment.
We emphasize growth and place people in careers not jobs with opportunities to grow both personally and professionally.
Our Company Total Client Connect is a rapidly growing enterprise.
We specialize in customer service and sales.
As our company builds in infrastructure will need IT employees who are willing to grow and learn as the changes take place.
Our Benefits Medical Dental and Vision Insurance Teledoc virtual health Health advocate Paid holidays and PTO Flexibility with accountability Casual dress.
Estimated Salary: $20 to $28 per hour based on qualifications.
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