MATHEW LAGUERRE8501 W. University AveLas Vegas, Nevada 89147702.764.5344Laguerre.Mathew@yahoo.com
OBJECTIVE To obtain employment where my training and skills will aid in achieving organizational goals and fulfill customers’ needs in a courteous and professional manner.
SKILLS° Type thirty-six words per minute° Great multitasking skills° Ten years experience in customer service° Three years experience with inbound call centers° Able use microsoft word and word excel
EDUCATION / CERTIFICATIONSAdvanced Training Institute (ATI) Las Vegas, NV Graduate: October 2008 HVAC/R - 540 Hours
EPA 608 Universal Type I & II
WORK EXPERIENCEUtah State HospitalProvo,Ut 09/2012 - 11/2016Psych Tech° Care for individuals with mental or emotional conditions or disabilities° Follow the instructions of physicians or other health practitioners. ° Monitor patients' physical and emotional well-being and report to medical staff. ° Help with personal hygiene, and administer oral or injectable medications.
Ross Dress 4 Less Pleasant Grove, UT 03/2012 - 09/2013Area Superviser° Customer service° Receive freight trucks with inventory° Work on merchandise placements° Assist customers with purchases° Supervise employees duties and assist them to complete the task
Pinnacle Entertainment Pleasant Grove, UT 08/2010 - 04/2011Call Center Representative° Answered inbound calls° Customer service; assist with technical issues over phone° Set reservations
Walgreens Las Vegas, NV 12/2007 - 11/2008Photo Technician° Customer service° Stocked inventory when necessary° Handled register while assisting customers with transactions
Lowes Hardware Store Las Vegas, NV 09/2006 - 07/2007Stocker° Stocked merchandise° Received inventory from freight trucks° Customer service
CVS Pharmacy Las Vegas, NV 07/2005 - 09/2006Night Manager° Overnight Customer service° Received freight trucks with inventory° Worked on merchandise placements ° Supervise employees duties and assist them to complete the task
Hollywood Video Las Vegas, NV 08/2004 - 07/2005Swing Shift Manager° Customer service° Supervise employees° Handle transactions for movie rentals° Make sure all movies are being stocked correctly